Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Amaka
  1. Amaka
  2. Amaka

Historical Sync Request

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"533c067dbd533ad38ab6e61e354dfe5ee2c4ce92_lout","branding":{"id":"10","key":"ai","name":"Amaka","portalBaseUrl":"/servicedesk/customer/portal/10","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/10/23","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#006dde","headerLinkHoverBGColor":"#006dde","headerBadgeColor":"#006dde"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9c75713f-c364-4fbd-add9-583d99cc6991/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YmU4ZDJiYy0wYTc4LTRmYzctODc4OS05YmE2YWViNjZmNzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjljNzU3MTNmLWMzNjQtNGZiZC1hZGQ5LTU4M2Q5OWNjNjk5MSI6WyJyZWFkIl19LCJleHAiOjE3ODg3NDgxMzksIm5iZiI6MTc4ODc0NzUzOX0.Ha6FByjHtQ0HezqB8r0Mzx4H7_PUhd7dc5saG1zk6sw&client=4be8d2bc-0a78-4fc7-8789-9ba6aeb66f71&mode=fit","logoId":"9c75713f-c364-4fbd-add9-583d99cc6991","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Amaka Help Center","sharedPortalName":"Amaka","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Amaka Help Center","sharedPortalName":"Amaka","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#007bff","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"10","key":"ai","projectId":12738,"serviceDeskId":10,"name":"Amaka","description":"<p>Welcome to Amaka Support! Please complete the required information below and one of our experts will be assigned to attend to your ticket.</p>","portalBaseUrl":"/servicedesk/customer/portal/10","onlyPortal":false,"reqTypes":[{"id":"96","name":"General Enquiry","descriptionHtml":"","callToAction":"General Enquiry","introHtml":"<p>Questions about a product, feature, or pricing.</p>","icon":12476,"iconUrl":"https://5andhalf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12476","groups":[25],"key":""},{"id":"119","name":"Historical Sync Request","descriptionHtml":"","callToAction":"Historical Sync Request","introHtml":"<p>If you need help in syncing transactions from the past, please fill out this form.</p>","icon":12302,"iconUrl":"https://5andhalf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12302","groups":[25],"key":""},{"id":"121","name":"Notifications (Amaka Support Only)","descriptionHtml":"","callToAction":"Notifications (Amaka Support Only)","introHtml":"","icon":12477,"iconUrl":"https://5andhalf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12477","groups":[25],"key":""},{"id":"120","name":"Support Request","descriptionHtml":"","callToAction":"Support Request","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":12442,"iconUrl":"https://5andhalf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12442","groups":[25],"key":""},{"id":"92","name":"Email Enquiry","descriptionHtml":"","callToAction":"Email Enquiry","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":12477,"iconUrl":"https://5andhalf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12477","groups":[],"key":""},{"id":"84","name":"General Enquiry","descriptionHtml":"","callToAction":"General Enquiry","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":12300,"iconUrl":"https://5andhalf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12300","groups":[],"key":""},{"id":"94","name":"Request for support","descriptionHtml":"","callToAction":"Request for support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":12454,"iconUrl":"https://5andhalf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12454","groups":[],"key":""},{"id":"1272","name":"Shopify + Xero assisted setup","descriptionHtml":"","callToAction":"Shopify + Xero assisted setup","introHtml":"","icon":12345,"iconUrl":"https://5andhalf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12345","groups":[],"key":""}],"reqGroups":[{"id":25,"name":"General"}],"orderMapping":{"25":[120,96,119,121]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AI","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YmU4ZDJiYy0wYTc4LTRmYzctODc4OS05YmE2YWViNjZmNzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTEzNTkwMDg3MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3ODg3NDg3MzksIm5iZiI6MTc4ODc0NzUzOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.lbXCKngbr8d5EYJtbNPjTJg-AaZyePqDMrMvg0JMlc8","targetCollection":"upload-user-collection-135900871","endpointUrl":"https://api.media.atlassian.com","clientId":"4be8d2bc-0a78-4fc7-8789-9ba6aeb66f71","tokenDurationInMins":20}},"reqCreate":{"id":119,"projectId":12738,"issueType":{"id":"10800","name":"Support"},"form":{"name":"Historical Sync Request","descriptionHtml":"","callToAction":"Historical Sync Request","intro":"<p>If you need help in syncing transactions from the past, please fill out this form.</p>","instructions":"","icon":12302,"iconUrl":"https://5andhalf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12302","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Historical Sync Request"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/10/create/119","requestValidateBaseUrl":"/servicedesk/customer/portal/10/validate/119","calendarParams":{"firstDay":0,"date":"2026-09-07T12:18:59+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YmU4ZDJiYy0wYTc4LTRmYzctODc4OS05YmE2YWViNjZmNzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTEzNTkwMDg3MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3ODg3NDg3MzksIm5iZiI6MTc4ODc0NzUzOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.lbXCKngbr8d5EYJtbNPjTJg-AaZyePqDMrMvg0JMlc8","targetCollection":"upload-user-collection-135900871","endpointUrl":"https://api.media.atlassian.com","clientId":"4be8d2bc-0a78-4fc7-8789-9ba6aeb66f71","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":6194515177948026,"updated":"2026-08-31T01:55:04.381404371Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[119],"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[119],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":6194515177948026,"name":"Historical sync request","submit":{"lock":false,"pdf":true},"templateFormUuid":"56d787dc-e007-4a49-a3ba-6d693234f209"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1,"localId":"5c7b9fe3-9eae-4069-bed0-b17e612584b2"},"content":[{"type":"text","text":"Historical sync request"}]},{"type":"paragraph","attrs":{"localId":"a07dd6c1-1bca-4a69-b552-21ff0cd2c3e8"},"content":[{"type":"text","text":"Set up a historical sync between your POS or eCommerce platform and your accounting platform. We'll pull transactions for the period you choose below."}]},{"type":"heading","attrs":{"level":2,"localId":"7a06bf64-43c1-4c2d-b773-61626bb9fa59"},"content":[{"type":"text","text":"Sync period"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"text":"","layout":"default","localId":"81258154-f782-4910-9ee6-878e32d7b601"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"text":"","layout":"default","localId":"f71af88c-4574-4598-a129-747b5eca009e"}},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"1e778910-4842-4f6b-94e9-abbd4378def0"},"content":[{"type":"text","text":"Before you continue:","marks":[{"type":"strong"}]},{"type":"text","text":" double-check this range. If deposits for this period have already been reconciled to your sales accounts, or another integration has synced this data, you may end up with duplicate entries."}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"a90874e9-f3c8-4b4b-899a-77dbb097865f"},"content":[{"type":"text","text":"Notice duplicates or an incomplete sync afterward? "},{"type":"text","text":"Reach out to us and we will help you.","marks":[{"type":"link","attrs":{"href":"https://5andhalf.atlassian.net/servicedesk/customer/portal/10"}}]}]}]},{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"873c116b-455b-4f7c-9ce9-33b5e602718a"},"content":[{"type":"text","text":"Account & integration"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"text":"","layout":"default","localId":"0ad6c664-c261-4342-8da1-de0b5efa49d6"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"text":"","layout":"default","localId":"5dd6ed1e-4d98-4015-a221-0d1a05eddd0d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"text":"","layout":"default","localId":"0a10b6be-5b1a-473c-a674-9ea28afc781f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"text":"","layout":"default","localId":"8b13826c-0bf7-4176-8aea-25ed3549ba44"}}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"ts","label":"Phone","description":"Used only if we need to reach you about this sync.","validation":{"rq":false},"jiraField":"customfield_11742","questionKey":""},"4":{"type":"cd","label":"Integration","description":"","validation":{"rq":true},"jiraField":"customfield_11756","questionKey":""},"5":{"type":"cd","label":"Country","description":"","validation":{"rq":true},"jiraField":"customfield_11794","questionKey":""},"6":{"type":"te","label":"Integration login email","description":"Please enter the email address linked to your integration account. If you signed up using Apple, Google, Square, Xero, or Yoco, use the email associated with that account.","validation":{"rq":true},"jiraField":"customfield_11757","questionKey":""},"2":{"type":"dt","label":"Sync period start","description":"Earliest transaction date to include in the sync.","validation":{"rq":true},"jiraField":"customfield_11758","questionKey":""},"3":{"type":"dt","label":"Sync period end ","description":"Most recent transaction date to include. Must be after the start date.","validation":{"rq":true},"jiraField":"customfield_11759","questionKey":""}}},"uuid":"56d787dc-e007-4a49-a3ba-6d693234f209"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":6194515177948026,"updated":"2026-08-31T01:55:04.381404371Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[119],"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[119],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":6194515177948026,"name":"Historical sync request","submit":{"lock":false,"pdf":true},"templateFormUuid":"56d787dc-e007-4a49-a3ba-6d693234f209"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1,"localId":"5c7b9fe3-9eae-4069-bed0-b17e612584b2"},"content":[{"type":"text","text":"Historical sync request"}]},{"type":"paragraph","attrs":{"localId":"a07dd6c1-1bca-4a69-b552-21ff0cd2c3e8"},"content":[{"type":"text","text":"Set up a historical sync between your POS or eCommerce platform and your accounting platform. We'll pull transactions for the period you choose below."}]},{"type":"heading","attrs":{"level":2,"localId":"7a06bf64-43c1-4c2d-b773-61626bb9fa59"},"content":[{"type":"text","text":"Sync period"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"text":"","layout":"default","localId":"81258154-f782-4910-9ee6-878e32d7b601"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"text":"","layout":"default","localId":"f71af88c-4574-4598-a129-747b5eca009e"}},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"1e778910-4842-4f6b-94e9-abbd4378def0"},"content":[{"type":"text","text":"Before you continue:","marks":[{"type":"strong"}]},{"type":"text","text":" double-check this range. If deposits for this period have already been reconciled to your sales accounts, or another integration has synced this data, you may end up with duplicate entries."}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"a90874e9-f3c8-4b4b-899a-77dbb097865f"},"content":[{"type":"text","text":"Notice duplicates or an incomplete sync afterward? "},{"type":"text","text":"Reach out to us and we will help you.","marks":[{"type":"link","attrs":{"href":"https://5andhalf.atlassian.net/servicedesk/customer/portal/10"}}]}]}]},{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"873c116b-455b-4f7c-9ce9-33b5e602718a"},"content":[{"type":"text","text":"Account & integration"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"text":"","layout":"default","localId":"0ad6c664-c261-4342-8da1-de0b5efa49d6"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"text":"","layout":"default","localId":"5dd6ed1e-4d98-4015-a221-0d1a05eddd0d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"text":"","layout":"default","localId":"0a10b6be-5b1a-473c-a674-9ea28afc781f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"text":"","layout":"default","localId":"8b13826c-0bf7-4176-8aea-25ed3549ba44"}}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"ts","label":"Phone","description":"Used only if we need to reach you about this sync.","validation":{"rq":false},"jiraField":"customfield_11742","questionKey":""},"4":{"type":"cd","label":"Integration","description":"","validation":{"rq":true},"jiraField":"customfield_11756","questionKey":""},"5":{"type":"cd","label":"Country","description":"","validation":{"rq":true},"jiraField":"customfield_11794","questionKey":""},"6":{"type":"te","label":"Integration login email","description":"Please enter the email address linked to your integration account. If you signed up using Apple, Google, Square, Xero, or Yoco, use the email associated with that account.","validation":{"rq":true},"jiraField":"customfield_11757","questionKey":""},"2":{"type":"dt","label":"Sync period start","description":"Earliest transaction date to include in the sync.","validation":{"rq":true},"jiraField":"customfield_11758","questionKey":""},"3":{"type":"dt","label":"Sync period end ","description":"Most recent transaction date to include. Must be after the start date.","validation":{"rq":true},"jiraField":"customfield_11759","questionKey":""}}},"uuid":"56d787dc-e007-4a49-a3ba-6d693234f209"},"linkedJiraFields":["customfield_11757","customfield_11756","customfield_11759","customfield_11758","customfield_11794","customfield_11742"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=5andhalf","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"533c067dbd533ad38ab6e61e354dfe5ee2c4ce92_lout","baseUrl":"https://5andhalf.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://5andhalf.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"4be8d2bc-0a78-4fc7-8789-9ba6aeb66f71","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"80e5246b84474550bea39d0467deaa3b","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://5andhalf.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}